Shipping & Refund

Effective Date: August 20, 2025
Website: myessent.com
Contact: support@myessent.com

Refund Policy

You may request a return or exchange within 30 days of receiving your order.
Items must be unused, in original condition, and returned with original packaging.
To start a return, email support@myessent.com with your order number.
Refunds will be issued to the original payment method once the return is approved and processed.
Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Subscription and membership fees are non-refundable once charged.
Cancellations must be submitted at least 48 hours before the next billing date to avoid further charges.
If applicable, free trials must be canceled before the trial ends to avoid being billed.

Orders are processed within 2–3 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking details once your order has shipped.

Orders are shipped through USPS, UPS, or FedEx depending on destination and product size.

If a package is returned due to an incorrect or incomplete address provided by the customer, reshipping costs are the customer’s responsibility.

If you have questions about returns, refunds, or shipping:

My Essent
Website: myessent.com
Email: support@myessent.com